New Patient Journey – Post Covid-19

Covid-19 Update and Dental Service

Following changes in Government guidelines, the surgery is now able to provide face to face care.

Please note it will not be business as usual. We will prioritise appointments based on patient need with emergency care being the priority.  The way we operate will be different and you will see changes when you come to the practice and we will be wearing new personal protection equipment to make sure we provide safe services. It will take some time before services return to what you previously experienced as normal. We will contact you to make sure you are not experiencing dental problems and to update you on the current situation. Please be patient with us while we work towards resuming normal dental services.

Please note that we are seeing patients by appointment only and if you require advice or care please telephone the practice. Please do not attend without an appointment or before calling us as in line with guidelines our front doors  need to remain closed.

Haverhill Dental Practice and Cosmetic Centre


Our team will contact you before your appointment and will ask you screening questions about your overall health.


All appointments will be made via email or telephone to ensure that the waiting room remains empty.

Virtual Bookings

For your convenience and in order to keep you safe, we will be continuing with virtual appointments when possible.

Patient Flow

In order to maintain social distancing, only a few patients will be admitted at a time with thorough cleaning between patients.


We will be operating a contactless payment system. We can take your card details over the phone.

Wear a Mask

We will provide you with a mask to wear inside the practice. Please only remove the mask when asked to.

Hand Sanitiser

When entering the building, please avoid touching any surfaces until you reach our waiting room where we will ask you to sanitise your hands.


Please make sure to visit the toilet before you arrive.

Covid Symptoms

Please do not attend your appointment if you or anyone in your household is experiencing a fever, cough, loss of smell or cold/flu like symptoms.

Arrive on Time

Please arrive at the time of your appointment so that we can ensure social distancing. We may ask you to wait outside until we are ready for you.


Please avoid bringing coats/jackets and bags to your appointments. Any belongings may be stored in the box provided at reception.

Tooth Brushing

Please brush your teeth and braces thoroughly before coming to see us.